Payment Terms & Cancellation Policy
Last updated: September 2026

1. Coaching Services
By signing up to coaching with Train With Josie, you are entering into a personalised coaching agreement for fitness and/or nutrition support, delivered online and/or in person depending on your programme.

2. Minimum Service Period
All coaching programmes require a minimum service period of 3 months, unless otherwise agreed in writing.

This minimum period allows adequate time to:

  • Build sustainable habits

  • Progress training appropriately

  • Achieve meaningful results

3. Payments & Billing

  • Payments are made via a recurring monthly subscription

  • Your first payment is taken on the day your coaching starts

  • Subsequent payments are taken monthly on the same date

  • Payments are taken in advance to maintain access to coaching services

  • Your monthly payment schedule does not change the 3-month minimum service period

  • If a payment fails, coaching access may be temporarily suspended until payment is resolved

4. Cancellation Policy
After completion of the minimum service period, coaching may be cancelled by providing 30 days’ written notice.

  • Notice must be given in writing (email or written message)

  • Monthly payments will continue during the notice period

  • Coaching support continues as normal during this time

  • Cancellations cannot be backdated

  • If your cancellation date falls after your next scheduled payment date, that payment will still be due and coaching will continue for the applicable notice period

5. Pauses / Freezes
Pauses may be considered at the coach’s discretion in exceptional circumstances, including:

  • Illness

  • Injury

  • Pregnancy-related reasons

Pauses are not guaranteed and must be requested in writing.

General holidays, busy schedules, or loss of motivation are not valid reasons for a pause.

6. Refunds
Due to the personalised nature of coaching, no refunds are provided for:

  • Change of mind

  • Missed sessions

  • Unused time within a billing period

Refunds are not offered once coaching has started.

7. Client Engagement
If a client fails to engage with coaching (e.g. missed check-ins, lack of communication), coaching will continue and payments will still be taken as agreed.

Responsibility for engagement remains with the client.

8. Agreement
By proceeding with payment, you confirm that:

  • You have read and understood these terms

  • You agree to the monthly payment structure

  • You understand the 3-month minimum service period

  • You understand the 30-day cancellation notice requirement