Payment Terms & Cancellation Policy
Last updated: January 2026

1. Coaching Services
By signing up to coaching with Train With Josie, you are entering into a personalised coaching agreement for fitness and/or nutrition support, delivered online and/or in person depending on your programme.

2. Minimum Commitment
All coaching programmes require a minimum commitment of 12 weeks, unless otherwise agreed in writing.

This minimum period allows adequate time to:
- Build sustainable habits
- Progress training appropriately
- Achieve meaningful results

3. Payments & Billing
- Payments are made via a recurring weekly subscription
- Your first payment is taken on the day your coaching starts
- Subsequent payments are taken weekly on the same day
- Payments are taken in advance to maintain access to coaching services
- If a payment fails, coaching access may be temporarily suspended until payment is resolved

4. Cancellation Policy
After completion of the minimum commitment period, coaching may be cancelled by providing 30 days’ written notice.
- Notice must be given in writing (email or written message)
- Weekly payments will continue during the notice period
- Coaching support continues as normal during this time
- Cancellations cannot be backdated

5. Pauses / Freezes
Pauses may be considered at the coach’s discretion in exceptional circumstances, including:
- Illness
- Injury
- Pregnancy-related reasons

Pauses are not guaranteed and must be requested in writing.

General holidays, busy schedules, or loss of motivation are not valid reasons for a pause.

6. Refunds
Due to the personalised nature of coaching, no refunds are provided for:
- Change of mind
- Missed sessions
- Unused time within a billing period

Refunds are not offered once coaching has started

7. Client Engagement
If a client fails to engage with coaching (e.g. missed check-ins, lack of communication), coaching will continue and payments will still be taken as agreed.

Responsibility for engagement remains with the client.

8. Agreement
By proceeding with payment, you confirm that:
- You have read and understood these terms
- You agree to the weekly payment structure
- You understand the 12-week minimum commitment and cancellation requirements